E-commerce Health technology CRO & personalization

How Tivic Health grew purchases +65% in 30 days from the same traffic

A high-ticket bioelectronic device that visitors weren't fully understanding, on a site with traffic but too few sales. Here is how intent-matched microexperiences educated shoppers and guided them to buy, no redesign required.

Tivic Health
Tivic Health
tivichealth.com
Health tech e-commerceIndustry
United StatesMarket
30 daysTime to results
01

A health tech company with a drug-free device for sinus pain

Tivic Health is a US-based health technology company that develops non-invasive bioelectronic devices to address chronic diseases and health conditions. Its flagship product, ClearUP Sinus Relief, is a handheld device that eases sinus pain through gentle electrical stimulation.

The company focuses on innovative solutions that help people manage pain and improve their quality of life without drugs or invasive procedures. Its site is managed by Media Contour, a boutique digital agency specializing in conversion-focused website optimization, UX design, and data-driven growth for health and wellness brands.

02

The challenge: a complex, high-consideration buying journey

ClearUP is not just another health gadget, it is a high-ticket bioelectronic device, and many visitors weren't fully grasping its value. The site attracted a decent amount of traffic, but that traffic wasn't turning into buyers. A product that needs understanding and trust needed the right information delivered at the right moment.

  • Low product awareness, visitors did not fully understand what ClearUP could do for them
  • A leaky buying journey, people browsed but stalled before deciding to purchase
  • Traffic that under-converted, decent visits but too few sales for a high-consideration product

Media Contour, the agency managing Tivic Health's site, needed a way to personalize the experience for each visitor and move them from just browsing to seriously considering a purchase. That is when they decided to bring in Pathmonk.

03

The solution: educate and guide prospects with AI

Media Contour implemented Pathmonk to take advantage of its AI-powered personalization, without redesigning the site or changing its structure. Pathmonk continuously analyzed how visitors interacted with the site, then served interactions matched to each visitor's intent and stage in the buying journey.

Intent-matched microexperiences

The AI tracked which pages visitors viewed, how long they stayed, and where they hesitated, then served product recommendations, reviews, and answers to common questions tailored to each visitor's intent.

Awareness to decisionBehavioral AI

A/B testing on AI-driven content

Media Contour applied the personalization to only a segment of traffic and compared it against unexposed visitors, giving a clear read on how well the AI drove engagement and conversions.

Controlled rolloutNo redesign
Awareness-stage microexperience raising ClearUP product visibility on the Tivic Health website
An awareness-stage microexperience raising visibility of ClearUP and what it does for visitors

For high-consideration shoppers, the experiences leaned on education and trust: brand videos to explain the device, and reviews and testimonials to build confidence before the purchase decision.

Video microexperience explaining the ClearUP device on the Tivic Health website
A video microexperience explaining how ClearUP works
Testimonial and review microexperience building trust on the Tivic Health website
Reviews and testimonials shown during the consideration stage

Media Contour chose Pathmonk over more traditional CRO tools such as Mutiny, Drift, Gong, or ClickFunnels for a few reasons: a risk-free one-month free pilot, effortless automation with no manual work, a 5-minute setup that integrates cleanly with existing systems, and fully cookieless technology that respects privacy regulations.

04

The results: +65% conversion rate in 30 days

To measure impact precisely, Media Contour ran Pathmonk on a split segment of traffic: a 25% control group never saw the personalization, while 75% of visitors did. In just 30 days, conversion rate rose from 1.53% to 2.54%, a +65% increase, with no changes to traffic volume or ad spend. Across the split traffic, total sales grew from 23 to 113.

Control · 25% of traffic
1.53%Conv. rate
Uplift
Extra ad spend
Pathmonk · 75% of traffic
2.54%Conv. rate
+65%Uplift
$0Extra ad spend

The lift showed up at every stage of the funnel, with the Pathmonk segment consistently outperforming the control across awareness, consideration, and decision.

+39.2%Awareness
+45.7%Consideration
+52.2%Decision

Because the control group was never exposed to Pathmonk, the gain is attributable to the AI-driven experiences rather than seasonality, traffic changes, or site updates.

Tivic Health A/B funnel comparison inside Pathmonk: control versus Pathmonk-exposed traffic
The A/B comparison inside Pathmonk: control versus Pathmonk-exposed traffic across the funnel
05

What's next: scaling personalization further

Starting from the 25/75 split, the team reviewed the first month's results, where Pathmonk drove higher engagement and conversions across awareness, consideration, and decision, and confirmed the +65% uplift in conversion rate. They continued in a controlled A/B environment to monitor performance over time and confidently attribute the gains to Pathmonk. That structured approach helped Tivic Health validate the results, build internal trust in the data, and make informed decisions about scaling personalization further.

+ +
+65%
increase in conversion rate, from 1.53% to 2.54%
+52.2%
impact at the decision stage of the funnel
$0
extra ad spend or traffic needed for the lift
Measured with a 25/75 A/B split: 25% control vs 75% Pathmonk-personalized traffic, over 30 days.
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